Sugar Shack

Reviews about Sugar Shack

• 1 / 5

  By J. M.
  I visited this town on my vacation from NYC to see family, and this establishment was recommended. The server suggested I try a shrimp po-boy. Less than 5 hours after eating the second half of the sandwich, I became extremely nauseous and developed symptoms of food poisoning. The next business day I called the establishment and requested to speak with a manager just to notify him/her of the occurrence. After giving him a synopsis of the occurrence, he exclaimed that 400 shrimp were cooked that day and NO ONE else reported being sick; and that I HAD gotten sick elsewhere (mind you I hadn't eaten anything else that day). Every time I spoke, he cut me off and proceeded to say that he did not have time to speak with me about false accusations given that his establishment [at the time] was packed with more than 200 people. I noticed that he had become extremely defensive, and I tried to reassure him that I did not want to argue as that was not my purpose for the call. I also tried to explain that everyone who may experience food poisoning symptoms may not notify you given that he/she could have possibly eaten something else that day and not know exactly what to attribute the sickness to, or the symptoms may have not been significant. Before I could tell him any of the aforementioned and that my purpose for calling was to not be compensated or be given a free meal [no one could pay me enough to eat here again] but to simply notify him so that their food processes could be reviewed, HE HUNG UP IN MY FACE!!! So much for "southern hospitality?" Instead of going to the establishment to add more fuel to the fire that HE initiated, I decided to write a review here so that other consumers who may wish to dine here may not only consider or not consider my bad experience [development of food poisoning symptoms] but to also realize how poorly trained the manager is when it comes to customer relations. I would have never written a review had he had a sense of compassion and simply stated "I apologize that you may have experienced such symptoms after dining in, please be assured that I will review our processes to prevent such happenings in the future." A response as such would have been better received than him becoming very defensive and hanging up in my face....PISS POOR CUSTOMER SERVICE!
  December 28, 2016
• 5 / 5

  By Ashley
  Always great food and fast service! My favorite place to eat in Franklinton for breakfast or lunch!
  December 22, 2016
• 5 / 5

  By Ainsleyxoxo
  Amazing staff, food, and service. I love going here.
  June 10, 2016